PAYMENT

  • All invoices are sent out by email so please check your spam box in case it doesn’t come through to your main inbox. If for some reason you do not receive your invoice, then please contact Laura’s Swim Academy & another email or text will be sent to you. Term dates are in your home portal upon registering & therefore the client’s responsibility to re-enroll on time.
  • New swimmers may pay for the first trial session individually to see how they get on and then make a full payment for the rest of the course before the next session, in order to save the place.
  • Lessons usually run over a six-week block, unless advised differently. At some pools we teach throughout the whole year (apart from bank holiday weekends and the Christmas and New Year period). At others we don’t teach over any of the holiday periods. This information will be given to you upon registering.
  • You will be informed about the new course payment/dates on the 3rd from last week of the current course. Then you will need to pay no later than a week before the last lesson to secure your space. After then your space will be offered on a ‘first come first served’ basis to others.

Example for re enrolment for a six week course

Course of six weeks – invoiced week four, paid by week five, any payments not taken will be released to new clients by week six.

  • Payment can be made by bank transfer. Cash or cheque payments are upon request & payable to Laura Kent. In a named envelope and left with a staff member on poolside.
  • Clients cannot attend a lesson if the payment hasn’t been made beforehand. If the payment is brought on the day, then it can be a cash payment only, in a named envelope. If your bank transfer hasn’t processed then you will be asked to bring cash for the lesson to attend (once the transfer has processed it will be amended accordingly).

CANCELLATION POLICY

  • Group Lessons – No deductions are allowed but you can transfer the missed lesson to a different day as long as it’s within the pre-paid block (this is subject to availability & may be dependent on cancellations and therefore isn’t guaranteed).
  • Private Lessons – No deductions are allowed or lessons transferable. You can however pay for a certain amount, agreed by Laura Kent, but they must be consecutive.
  • Lessons will not take place over Christmas & New Year and other designated pool closure dates. The Belfry & New Hall Primary have no lessons through school holiday period unless stated differently. The Jaguar, The Dive and Bablake school do run through some school holidays, which Laura’s Swim Academy will make you aware of upon booking.
  • In severe weather conditions if we are unable to teach, then the lesson will be transferred in credit to the next course (only transferable to the first week of the new course). However, if the instructor is present then the lesson will continue as normal.
  • If the pool closes for any other reason at short notice, a credit transfer to the next course will be accommodated (only transferable to the first week of the new course) or lesson/s made up within the current course, on a different day.
  • Cover will be provided if the usual instructor is absent. If it can’t be provided and the lesson is cancelled, then the lesson will be transferred in credit to the next course (only transferable to the first week of the new course).
  • In the event that a credit transfer to the next course is issued and you no longer wish to continue, only then will a refund be offered.

GENERAL RULES

  • Customers are responsible for their children at all times.
  • Swimmers should not enter the Pool until an LSA / Dinky Divers member of staff is already present, due to health & safety regulations.
  • Therefore, the swimmer will not need to be on the poolside any earlier than 10 minutes before the lesson is due to start.
  • No food is permitted on poolside.
  • No outdoor shoes are allowed on poolside unless covers are worn. Shoes must be removed otherwise.
  • Mobile phones and audio-visual equipment are prohibited on poolside.
  • Any medical condition information that may be affected by taking part in a swimming lesson, must be included in the registration online form so it can be recorded.
  • We ask that you do not bring push chairs on site due to health and safety reasons.
  • Some facilities ask that you take used nappies home after your lesson (currently The Dive centre).

HYGIENE RULES

  • Swimmers must go to the toilet and shower before entering the pool.
  • Swimmers must be wearing correct appropriate swim wear.
  • Any contagious infections must be dealt with appropriately, i.e. children with verrucae should wear verrucae socks.
  • Any medical condition(s), issues or concerns, whether diagnosed or otherwise, must be notified to the instructor before the swimming lesson.
  • You must not bring your child to a class for at least 48hours after being clear of any systems of illness, sickness or diarrhea. If in doubt then please seek medical advice.
  • Any child who is not toilet trained must wear a suitable swim nappy & nappicover, which can be purchased from LSA / Dinky Divers (upon requesting an order).

DATA PROTECTION, ONLINE SECURITY AND PRIVACY

  • Occasionally we take photos and videos during classes and use them for advertising/marketing purposes on social media. If you do not want photo/video’s taken then please advise your teacher.
  • When you book a class, we require you to register your details and those of your child or children.
  • We respect your need for privacy and keep any information that you share with us in confidence. We are bothered by spam and unsolicited phone calls as much as you are, and we do what we can to discourage these practices. The information you provide us is only shared with Laura’s Swim Academy & Dinky Divers and we do not share this information with any third parties. In short, we use your personal information only to serve you better. We want you to be comfortable contacting us.
  • From time we send out emails to our customers with information that we hope will be of interest. You can choose to unsubscribe to these emails at any time.
  • The names, ages and medical conditions are on the instructor’s class registers. The instructors can either use their mobile or tablet device to access their class information on poolside, and therefore this data is visible to instructors.
  • On very rare occasions we may be obliged to disclose your personal information to third parties, but this is only when we are legally obligated to disclose information or to assist fraud protection and minimise credit risk.
  • Any data sent electronically to us is done by yourself and so entirely your responsibility to keep updated. You are responsible for keeping the password you use to access your Laura’s Swim Academy & Dinky Divers account confidential.
  • If any information on your home portal has been missed or is incorrect then please contact Laura asap, so that the information can be amended.
  • Please note that once a client no longer attends any of our classes, after a 12month period. The clients information will be removed from the system.

CHANGES TO OUR TERMS AND CONDITIONS

  • We reserve the right to update our terms and conditions from time to time, and the amended version will be posted on our website and will take effect immediately. If deemed necessary, the amended terms and conditions will also be emailed to customers.
  • By using our website, and booking classes, customers are agreeing to be bound by our terms and conditions.

For more information on class days/times and lesson prices please fill out our enquiry form.