Group lessons
- New swimmers may pay for the first trial session individually to see how they get on and then set up the direct debit mandate for the course before the next session, in order to secure their place.
- After your trial lesson, if you would like to carry on you now need to log into your coursepro homeportal account. An upfront payment by bank transfer will be needed until the DD is activated & a 2 week cancelation notice payment (2 lessons amount). These 2 lessons will be used after your DD stops as a notice period and are non refundable.
- The DD takes 13 days to set up and begins from 1st of the following month. However, please note if this is not arranged prior to 13 days before the end of the month, the DD will commence from the 1st of the month thereafter. Therefore, an upfront payment will be required until the DD is activated.
- I will contact you to confirm the amount due before the DD is activated and i will also need your bank details to set the DD up.
- By agreeing to pay for your membership at Laura’s Swim Academy by Direct Debit you are entering into a contract where the full fees for each term are due as a minimum once the first payment has been made for that term. Paying by Direct Debit allows the full cost of the term to be broken up into monthly instalments.
- Each monthly direct debit payment will automatically be adjusted depending on the number of weeks in the term. Lessons that aren’t on will be transferred as a credit to the following month.
- You are obligated to make the minimum number of direct debit payments stated. For the avoidance of doubt, you are obligated to make every direct debit payment regardless of non-attendance whatever the reason for non-attendance may be.
- All pools run term time only, apart from Jaguar Sports & Social Club morning/afternoon baby/toddler/pre school lessons. These run all year apart from Bank Holidays & during the 2 week Christmas break.
- Your direct debit payment will automatically be taken in order to secure your place. If our payment is not received for any reason your space may be offered on a ‘first come first served’ basis to others.
- All payment notifications are sent out by email from L & Z (London & Zurich. This is the banking company that processes the payments) 6 days before payment is taken, so please check your spam box in case it does not come through to your main inbox. If for some reason you do not receive your notification, then please contact Laura’s Swim Academy & another email or text will be sent to you. Course information can be checked in your homeportal upon registering & therefore it is the client’s responsibility to re-enrol on time.
- If there are any problems or delays with DD set up then payments can be made by BACs transfer until any issues are resolved.
Private 1to1 lessons
- New swimmers may pay for the first trial session individually to see how they get on. After the first lesson you will have the option to set up a DD or pay for a set amount of lessons through coursepro (minimum 3 lessons). If you choose to pay for a set amount instead of by DD then coursepro will send a payment reminder on the 2nd from last lesson. If payment isn’t made by then the space will be offered out.
- For the set amount payment option you will be able to pay for more lessons via your homeportal account once you click on “Top Up.”
- If you choose to set up a DD, it will take up to 13 days to set up and begins from 1st of the following month. However, please note if this is not arranged prior to 13 days before the end of the month, the DD will commence from the 1st of the month thereafter. Therefore, an upfront payment will be required until the DD is activated.
- For the DD option an upfront payment by bank transfer will be needed until the DD is activated & a 2 week cancelation notice payment (2 lessons amount). These 2 lessons will be used after your DD stops as a notice period and are non refundable.
- I will contact you to confirm the amount due before the DD is activated and i will also need your bank details to set the DD up.
- By agreeing to pay for your membership at Laura’s Swim Academy by Direct Debit you are entering into a contract where the full fees for each term are due as a minimum once the first payment has been made for that term. Paying by Direct Debit allows the full cost of the term to be broken up into monthly instalments.
- Each monthly direct debit payment will automatically be adjusted depending on the number of weeks in the term. Lessons that aren’t on will be transferred as a credit to the following month.
- You are obligated to make the minimum number of direct debit payments stated. For the avoidance of doubt, you are obligated to make every direct debit payment regardless of non-attendance whatever the reason for non-attendance may be. Please contact Laura if you’d like to set up a DD.
- All pools run term time only, apart from Jaguar Sports & Social Club morning/afternoon baby/toddler/pre school lessons. These run all year apart from Bank Holidays & during the 2 week Christmas break.
- Your direct debit payment will automatically be taken in order to secure your place. If our payment is not received for any reason your space may be offered on a ‘first come first served’ basis to others.
- DD payment notifications are sent out by email from L & Z (London & Zurich. This is the banking company that processes the payments) 6 days before payment is taken so please check your spam box in case it does not come through to your main inbox. If for some reason you do not receive your notification, then please contact Laura’s Swim Academy & another email or text will be sent to you.
NON-PAYMENTS
If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third party company for collection. The reasonable costs incurred in employing the third party company will be borne by you including costs in tracing you, should you have changed your address without informing us. Please be aware that missing a Direct Debit payment may affect your credit rating.
- ALL DIRECT DEBIT PAYMENTS WILL SHOW ON YOUR BANK STATEMENT AS FITRONICS, WHICH IS THE SOFTWARE I USE TO INTEGRATE DD PAYMENTS.
- PLEASE NOTE THAT IF LESSONS HAVE BEEN CANCELLED FOR ANY REASON AND YOU’VE SET UP A DD, THEN YOU WILL NOT HAVE TO AMEND ANYTHING AS THE SYSTEM KNOWS WHEN LESSONS HAVE BEEN CANCELLED AND TRANSFERS THEM TO THE FOLLOWING MONTH.