Group lessons

• New swimmers may pay for the first trial session individually to see how they get on and then set up the direct debit mandate for the course before the next session, in order to secure their place.
• After your trial lesson, if you would like to carry on you now need to log into your coursepro homeportal account. An upfront payment by bank transfer will be needed until the DD is activated & a 2 week cancelation notice payment (2 lessons amount). These 2 lessons will be used after your DD stops as a notice period and are non refundable.
• The DD takes 13 days to set up and begins from 1st of the following month. However, please note if this is not arranged prior to 13 days before the end of the month, the DD will commence from the 1st of the month thereafter. Therefore, an upfront payment will be required until the DD is activated.
• I will contact you to confirm the amount due before the DD is activated and i will also need your bank details to set the DD up.
• By agreeing to pay for your membership at Laura’s Swim Academy by Direct Debit you are entering into a contract where the full fees for each term are due as a minimum once the first payment has been made for that term. Paying by Direct Debit allows the full cost of the term to be broken up into monthly instalments.
• Each monthly direct debit payment will automatically be adjusted depending on the number of weeks in the term. Lessons that aren’t on will be transferred as a credit to the following month.
• You are obligated to make the minimum number of direct debit payments stated. For the avoidance of doubt, you are obligated to make every direct debit payment regardless of non-attendance whatever the reason for non-attendance may be.
• All pools run term time only, apart from Jaguar Sports & Social Club morning/afternoon baby/toddler/pre school lessons. These run all year apart from Bank Holidays & during the 2 week Christmas break.
• Your direct debit payment will automatically be taken in order to secure your place. If our payment is not received for any reason your space may be offered on a ‘first come first served’ basis to others.
• All payment notifications are sent out by email from L & Z (London & Zurich. This is the banking company that processes the payments) 6 days before payment is taken, so please check your spam box in case it does not come through to your main inbox. If for some reason you do not receive your notification, then please contact Laura’s Swim Academy & another email or text will be sent to you. Course information can be checked in your homeportal upon registering & therefore it is the client’s responsibility to re-enrol on time.
• If there are any problems or delays with DD set up then payments can be made by BACs transfer until any issues are resolved.

Private 1to1 lessons

• New swimmers may pay for the first trial session individually to see how they get on. After the first lesson you will have the option to set up a DD or pay for a set amount of lessons through coursepro (minimum 3 lessons). If you choose to pay for a set amount instead of by DD then coursepro will send a payment reminder on the 2nd from last lesson. If payment isn’t made by then the space will be offered out.
• For the set amount payment option you will be able to pay for more lessons via your homeportal account once you click on “Top Up.”
• If you choose to set up a DD, it will take up to 13 days to set up and begins from 1st of the following month. However, please note if this is not arranged prior to 13 days before the end of the month, the DD will commence from the 1st of the month thereafter. Therefore, an upfront payment will be required until the DD is activated.
• For the DD option an upfront payment by bank transfer will be needed until the DD is activated & a 2 week cancelation notice payment (2 lessons amount). These 2 lessons will be used after your DD stops as a notice period and are non refundable.
• I will contact you to confirm the amount due before the DD is activated and i will also need your bank details to set the DD up.
• By agreeing to pay for your membership at Laura’s Swim Academy by Direct Debit you are entering into a contract where the full fees for each term are due as a minimum once the first payment has been made for that term. Paying by Direct Debit allows the full cost of the term to be broken up into monthly instalments.
• Each monthly direct debit payment will automatically be adjusted depending on the number of weeks in the term. Lessons that aren’t on will be transferred as a credit to the following month.
• You are obligated to make the minimum number of direct debit payments stated. For the avoidance of doubt, you are obligated to make every direct debit payment regardless of non-attendance whatever the reason for non-attendance may be. Please contact Laura if you’d like to set up a DD.
• All pools run term time only, apart from Jaguar Sports & Social Club morning/afternoon baby/toddler/pre school lessons. These run all year apart from Bank Holidays & during the 2 week Christmas break.
• Your direct debit payment will automatically be taken in order to secure your place. If our payment is not received for any reason your space may be offered on a ‘first come first served’ basis to others.
• DD payment notifications are sent out by email from L & Z (London & Zurich. This is the banking company that processes the payments) 6 days before payment is taken so please check your spam box in case it does not come through to your main inbox. If for some reason you do not receive your notification, then please contact Laura’s Swim Academy & another email or text will be sent to you.

NON-PAYMENTS

 If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third party company for collection. The reasonable costs incurred in employing the third party company will be borne by you including costs in tracing you, should you have changed your address without informing us. Please be aware that missing a Direct Debit payment may affect your credit rating.

• ALL DIRECT DEBIT PAYMENTS WILL SHOW ON YOUR BANK STATEMENT AS FITRONICS, WHICH IS THE SOFTWARE I USE TO INTEGRATE DD PAYMENTS.
• PLEASE NOTE THAT IF LESSONS HAVE BEEN CANCELLED FOR ANY REASON AND YOU’VE SET UP A DD, THEN YOU WILL NOT HAVE TO AMEND ANYTHING AS THE SYSTEM KNOWS WHEN LESSONS HAVE BEEN CANCELLED AND TRANSFERS THEM TO THE FOLLOWING MONTH.

• No deductions are allowed but you can transfer the missed lesson to a different day as long as it’s within 4 weeks of the missed lesson (this is subject to availability & may be dependent on cancellations and therefore isn’t guaranteed).
• All pools run term time only, apart from Jaguar Sports & Social Club morning & afternoon baby/toddler/pre school lessons. These run all year apart from Bank Holidays and the 2 week Christmas break.
• If an instructor is present then the lesson will continue as normal and no credit will be applied.
• If the pool closes for any other reason at short notice, a credit transfer to the next course will be accommodated or lesson/s made up within the course, on a different day.
• Cover will be provided if the usual instructor is absent. If it cannot be provided, then the lesson will be transferred in credit to the next course.
• If we have to cancel lessons and you are paying by DD, the amount will be deducted from the following month’s DD payment. 1to1 lessons will accumulate a credit on their account if paying by BACs.
• If a credit transfer is issued and you no longer wish to continue, only then will a refund be offered.
• Direct Debit payments will continue unless you ask to cancel.  This can simply be done by informing Laura’s Swim Academy and the DD will be cancelled.  If you’d like your DD to stop at the end of the current month then you must inform Laura by the 14^th of that month.  Cancellations after 14^th will result in the next monthly direct debit being taken on 1^st of the following month. Once your DD has stopped you can still attend for an additional 2 lessons due to your advanced cancelation notice payment. These 2 lessons are non refundable as it’s a notice period you agreed to when signing up for a Direct debit.

REFUNDS

If a client is unable to attend a lesson due to sickness or holiday.

Laura’s Swim Academy are unable to refund the client as the payment secures the place for a full term.  In the case of serious illness (i.e. a broken limb), each case will be considered individually and on production of a doctors note a refund may be arranged for the number of weeks the doctors note covers or until the client returns (whichever is the sooner).

(Please note that COVID19 guidelines below will take precedent over general & hygiene rules where applicable) 

• Customers are responsible for their children at all times.
• Swimmers should not enter the Pool until an LSA / Dinky Divers member of staff is already present, due to health & safety regulations.
• Therefore, the swimmer will not need to be on the poolside any earlier than 10 minutes before the lesson is due to start.
• No food is permitted on poolside.
• No outdoor shoes are allowed on poolside. Indoor flip flops or slippers are permitted if you didn’t want to go barefoot.
• Mobile phones and audio-visual equipment are prohibited on poolside. Please note that instructors will have access to their mobiles on poolside for the coursepro registers and progress reports.
• Any medical condition information that may be affected by taking part in a swimming lesson, must be included in the registration online form so it can be recorded.
• We ask that you do not bring push chairs on site due to health and safety reasons.
• Some facilities ask that you take used nappies home after your lesson (currently The Dive centre).

COVID 19

The World Health Organisation declared the Coronavirus (COVID-19) a Global Health Emergency on the 30th January 2020 and Pandemic on 11th March 2020.

Your safety, as well as the safety of our team, is and always will be, our number one priority. Here at Laura’s Swim Academy we have always prided ourselves on innovation and excellence, with hygiene and health and safety at the top of our list.

In compliance with government guidance, we have made a few changes to our centres to ensure that your classes are a safe place to be. We have completely redefined our health and safety risk assessments, each point has been carefully considered.

Before you complete your booking please read the new Covid policy guidelines below.

• A health questionnaire will be emailed to all clients and must be completed to be able to attend lessons. This will only be sent out once, therefore it’s your responsibility to inform Laura directly of any changes.
• 2metres social distance will be enforced when entering and exiting the building, poolside and in the water within lessons unless the government states otherwise (see walk through video in email).
• Please use the hand sanitiser provided on entry.
• You must not arrive any earlier than 5 minutes before your lesson commences. A queuing system will be in place and may be outdoors.
• Only 1 parent/guardian per family will be allowed onsite. Please note that some pools cannot facilitate all spectators, so you may be asked to wait in your car until 5 minutes before the lesson ends to collect your child/ren.
• Anybody entering the facility must wear either a face mask or shield until leaving the facility.
• Where possible, please come swim ready.
• Goggles will not be provided and so must bring your own. Swim belts and jackets can be loaned but if possible purchasing your own will reduce sanitation time.
• Parents/guardians must put on their own child’s swim belt/jacket and goggles before their lesson starts.
• Lessons will temporarily be 25 minutes instead of 30 minutes, to allow a small window to sanitise all floats/toys and touch points.
• We have allocated a 5 minute swim change window. We encourage where possible a quick change on poolside into a robe/poncho due to limited space in the changing rooms.
• Any private lesson where a child may need close contact, then the parent/guardian will need to assist in the water due to social distancing.
• We have spaced our changing units in each changing room.
• Showers will not be available and we ask that you shower your child at home.
• We have removed baby change mats and ask you to bring a roll up mat if required.
• We ask you to sanitise your change station before/after use.
• Ensure your medical and emergency contact information is fully up to date.
• Covid officers will be at every facility, should you have any issues, enquires or wish to purchase products.

Covid Safe

It is important that any person who enters any part of the pool or venue is medically and physically fit and is not a danger to themselves or the health and safety of others. If you are not sure, you should seek medical guidance from NHS 111 https://111.nhs.uk/covid-19/

We ask you not to enter our swim school locations if;

If you or a family member in the last 14 days have been in close contact with Covid-19 or you feel unwell, have a fever, cough, shortness of breath or change in sense of smell/taste other cold/flu like symptoms or have returned back from the Government travel quarantine Covid-19 list.

If any of the above is answered as a YES. The UK Government advises that you must self-isolate for 14 days to help limit the spread of germs.

Each week by attending your class and entering our swim centres you warrant that, to your knowledge, you and your child are medically and physically fit and able to undertake and participate in swim school activities and will not be a danger to yourself or to the health and safety of others. You also understand that while at Laura’s Swim Academy, whilst participating in swim school activities (and before and after swimming), you must ensure you undertake and comply with the social distancing and exemplary hygiene measures. You acknowledge that you undertake all activities at your own risk and the swim school have not and cannot make any representation or guarantee that attending the venue or participating in swimming is free from risk.

If you would like to discuss or wish to have any clarification on any point before your booking, please do not hesitate to contact us.

Updated in accordance with current guidance 10.7.20

• Swimmers must go to the toilet and shower before entering the pool.
• Swimmers must be wearing correct appropriate swim wear.
• Any contagious infections must be dealt with appropriately, i.e. children with verrucae should wear verrucae socks.
• Any medical condition(s), issues, or concerns, whether diagnosed or otherwise, must be notified to the instructor before the swimming lesson.
• You must not bring your child to a class for at least 48hours after being clear of any systems of illness, sickness, or diarrhoea. If in doubt, then please seek medical advice.
• Any child who is not toilet trained must wear a suitable swim nappy & nappicover, which can be purchased from LSA / Dinky Divers (upon requesting an order).

• All instructors will have access to coursepro software on their mobile phones which they will use to sign children in on registers, check for any medical conditions and update progress reports. Instructors mobile phones will only be used poolside for these reasons.
• Occasionally we take photos and videos during classes and use them for advertising/ marketing purposes on social media. If you do not want photo/video’s taken, then please advise your teacher.
• When you book a class, we require you to register your details and those of your child or children.
• We respect your need for privacy and keep any information that you share with us in confidence. We are bothered by spam and unsolicited phone calls as much as you are, and we do what we can to discourage these practices. The information you provide us is only shared with Laura’s Swim Academy & Dinky Divers and we do not share this information with any third parties. In short, we use your personal information only to serve you better. We want you to be comfortable contacting us.
• From time we send out emails to our customers with information that we hope will be of interest. You can choose to unsubscribe to these emails at any time.
• On exceedingly rare occasions we may be obliged to disclose your personal information to third parties, but this is only when we are legally obligated to disclose information or to assist fraud protection and minimize credit risk. We are obliged at the moment to disclose your contact information to the Government’s ‘Track & Trace’ operation should the need arise for the continued safety of our clients.
• Any data sent electronically to us is done by yourself and so entirely your responsibility to keep updated. You are responsible for keeping the password you use to access your Laura’s Swim Academy & Dinky Divers account confidential.

• We reserve the right to update our terms and conditions from time to time, and the amended version will be posted on our website and will take effect immediately. If deemed necessary, the amended terms and conditions will also be emailed to customers.
• By using our website, and booking classes, customers are agreeing to be bound by our terms and conditions.