Group lessons

• • New swimmers may pay for the first trial session individually to see how they get on and then set up the direct debit mandate for the course before the next session, in order to secure their place. After a payment has been made you willl receive email confirmation from my online software SWIMPHONY and to register to set up your personal account so you can follow course and payment information.
  • After your trial lesson, if you’d like to continue, you’ll be sent another email to confirm the balance due up until the DD activates on the 1st of the month. Please note that if the 1st hits a bank holiday then the payment will be taken on the next working day.
  • Included in the upfront amount will be a 2 week cancelation notice payment (2 lessons amount). These 2 lessons will be used after your DD stops as a notice period and are non refundable.
  • The payment before the DD activates and the 2 lesson cancellation payment will be paid by bank transfer to the bank details in the email.
  • The DD takes 10 days to set up, please note that if this is not arranged prior to 10 days before the end of the month, the DD will commence from the 1st of the month thereafter.
  • Once you log into your account you’ll be able to update your details, see the full breakdown of costs and be able to set up your direct debit to continue with lessons.
  • By agreeing to pay for your membership at Laura’s Swim Academy by Direct Debit you are entering into a contract where the full fees for each month are due as a minimum once the first payment has been made for that month. Paying by Direct Debit allows the full cost of the term to be broken up into monthly instalments.
  • Each monthly direct debit payment will automatically be adjusted depending on the number of weeks in the month. Lessons that aren’t on will not be included in the monthly amount. However if there is a last minute cancellation and your payment has already been taken for that month, then the cancelled lesson will be credited to the following months invoice.
  • You are obligated to make the minimum number of direct debit payments stated. For the avoidance of doubt, you are obligated to make every direct debit payment regardless of non-attendance whatever the reason for non-attendance may be.
  • All pools run term time only (we also run crash courses in school holiday periods which are optional and not part of your direct debit).
  • Your direct debit payment will automatically be taken in order to secure your place. If our payment is not received for any reason your space may be offered on a ‘first come first served’ basis to others.
  • All payment notifications are sent out by email from GOCARDLESS 6 days before payment is taken, so please check your spam box in case it does not come through to your main inbox. If for some reason you do not receive your notification, then please contact Laura’s Swim Academy & another email or text will be sent to you. Course information can be checked in your swimphony account upon registering & therefore it is the client’s responsibility to keep details up to date.
  • If you bank with NatWest, HSBC or Nationwide then the payment will show on your statement as GoCardless Ltd. All other banks will show the payment as Laura’s Swim Academy Ltd.
  • If there are any problems or delays with DD set up then payments can be made by BACs transfer until any issues are resolved.

  Private 1to1 lessons

  • New swimmers may pay for the first trial session individually to see how they get on. After the first lesson you will have the option to set up a DD or pay for a set amount of lessons through BACs payment. If you choose to pay for a set amount instead of by DD then swimphony will send a payment reminder. If payment isn’t made by the last paid lesson then the space will be offered out.
  • If you choose to set up a DD, it will take up to 10 days to set up and begins from 1st of the following month. However, please note if this is not arranged prior to 10 days before the end of the month, the DD will commence from the 1st of the month thereafter. Therefore, an upfront payment will be required until the DD is activated. Please note that if the 1st hits a bank holiday then the payment will be taken on the next working day.
  • For the DD option an upfront payment by bank transfer will be needed until the DD is activated & a 2 week cancelation notice payment (2 lessons amount). These 2 lessons will be used after your DD stops as a notice period and are non refundable.
  • Once you log into your account you’ll be able to update your details, see the full breakdown of costs and be able to set up your direct debit to continue with lessons.
  • By agreeing to pay for your membership at Laura’s Swim Academy by Direct Debit you are entering into a contract where the full fees for each month are due as a minimum once the first payment has been made for that month. Paying by Direct Debit allows the full cost of the term to be broken up into monthly instalments.
  • Each monthly direct debit payment will automatically be adjusted depending on the number of weeks in the month. Lessons that aren’t on will not be included in the monthly amount. However if there is a last minute cancellation and your payment has allready been taken for that mont, then the cancelled lesson will be credited to the following months invoice.
  • You are obligated to make the minimum number of direct debit payments stated. For the avoidance of doubt, you are obligated to make every direct debit payment regardless of non-attendance whatever the reason for non-attendance may be.
  • All pools run term time only (we also run crash courses in school holiday periods which are optional and not part of your direct debit).
  • Your direct debit payment will automatically be taken in order to secure your place. If our payment is not received for any reason your space may be offered on a ‘first come first served’ basis to others.
  • All payment notifications are sent out by email from GOCARDLESS 6 days before payment is taken, so please check your spam box in case it does not come through to your main inbox. If for some reason you do not receive your notification, then please contact Laura’s Swim Academy & another email or text will be sent to you. Course information can be checked in your swimphony account upon registering & therefore it is the client’s responsibility to keep details up to date.
  • If you bank with NatWest, HSBC or Nationwide then the payment will show on your statement as GoCardless Ltd. All other banks will show the payment as Laura’s Swim Academy Ltd.
  • If there are any problems or delays with DD set up then payments can be made by BACs transfer until any issues are resolved.

  NON-PAYMENTS

   If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third party company for collection. The reasonable costs incurred in employing the third party company will be borne by you including costs in tracing you, should you have changed your address without informing us. Please be aware that missing a Direct Debit payment may affect your credit rating.

• • No deductions are allowed but you can transfer the missed lesson to a different day as long as it’s within 4 weeks of the missed lesson (this is subject to availability & may be dependent on cancellations and therefore isn’t guaranteed)
  • All pools run term time only (we also run crash courses in school holiday periods which are optional and not part of your direct debit).
  • If an instructor is present then the lesson will continue as normal and no credit will be applied
  • If the pool closes for any other reason at short notice, a credit will be apllied to your personal account.
  • Cover will be provided if the usual instructor is absent. If it cannot be provided, then the lesson will be cancelled and credit applied to your account.
  • If we have to cancel lessons and you are paying by DD, the amount will be credited to the following month. 1to1 lessons will accumulate a credit on their account if paying by BACs.
  • If a credit transfer is issued and you no longer wish to continue, only then will a refund be offered.
  • Direct Debit payments will continue unless you ask to cancel. This can simply be done by informing Laura’s Swim Academy and you can cancel your DD in your Swimphony account manually yourself. Cancellations after the last day of the month will result in the next monthly direct debit being taken on 1st of the following month. Once your DD has stopped you can still attend for an additional 2 lessons due to your prepaid cancellation notice payment. These 2 lessons are non refundable as it’s a notice period you agreed too when signing up for a Direct debit.

  REFUNDS

  If a client is unable to attend a lesson due to sickness or holiday.

  Laura’s Swim Academy are unable to refund the client as the payment secures the place for a full term.  In the case of serious illness (i.e. a broken limb), each case will be considered individually and on production of a doctors note a refund may be arranged for the number of weeks the doctors note covers or until the client returns (whichever is the sooner).​

Your safety, as well as the safety of our team, is and always will be, our number one priority. Here at Laura’s Swim Academy we have always prided ourselves on innovation and excellence, with hygiene and health and safety at the top of our list.

• Any medical condition information that may be affected by taking part in a swimming lesson, must be included in the registration online form so it can be recorded.
• Customers are responsible for their children at all times.
• Swimmers should not enter the pool until an LSA / Dinky Divers member of staff is already present, due to health & safety regulations.
• You must not arrive poolside any earlier than 5 minutes before your lessons starts, this is to avoid congestion.
• Mobile phones and audio-visual equipment are prohibited on poolside. Please note that instructors will have access to their mobiles on poolside for the registers and progress reports.
• Changing rooms are available before and after the lesson.
• No food should be brought into the changing area or poolside.
• All outdoor footwear must be removed before entering the poolside, please remove and do not put them back on until you have left poolside. Flipflops or bare foot is acceptable.
• We please ask that you keep the number of spectators coming to watch the lesson limited. This is to reduce the amount of people in the facility and if you can still keep a reasonable distance from each other if on poolside and in the changing facilities.
• Baby/toddler/pre school morning classes, only 1 parent/guardian will be allowed in the water.
• If you’re attending our baby/toddler lessons then please bring your own changing mat to use on poolside or in the changing rooms after the lesson has finished.
• Parents/guardians must put on their child’s swim belts/swim jacket and goggles before the lesson starts.
• Goggles will not be provided so you must bring you own.
• We recommend that all clients purchase their own float belt/jacket (if needed). We however do lend them out if needed and we do sell them.
• Face masks are optional.

Each week by attending your class and entering our swim centres you warrant that, to your knowledge, you and your child are medically and physically fit and able to undertake and participate in swim school activities and will not be a danger to yourself or to the health and safety of others. You acknowledge that you undertake all activities at your own risk and the swim school have not and cannot make any representation or guarantee that attending the venue or participating in swimming is free from risk.

If you would like to discuss or wish to have any clarification on any point before your booking, please do not hesitate to contact us.

• Swimmers must go to the toilet and shower before entering the pool.
• Swimmers must be wearing correct appropriate swim wear.
• Any contagious infections must be dealt with appropriately, i.e. children with verrucae should wear verrucae socks.
• Any medical condition(s), issues, or concerns, whether diagnosed or otherwise, must be notified to the instructor before the swimming lesson.
• You must not bring your child to a class for at least 48hours after being clear of any systems of illness, sickness, or diarrhoea. If in doubt, then please seek medical advice.
• Any child who is not toilet trained must wear a suitable swim nappy & nappicover, which can be purchased from LSA / Dinky Divers (upon requesting an order).

• All instructors will have access to their mobile phones which they will use to sign children in on registers, check for any medical conditions and update progress reports. Instructors mobile phones will only be used poolside for these reasons.
• Occasionally we take photos and videos during classes and use them for advertising/ marketing purposes on social media. This will only be prior to consent from the parent/guardian.
• When you book a class, we require you to register your details and those of your child or children.
• We respect your need for privacy and keep any information that you share with us in confidence. We are bothered by spam and unsolicited phone calls as much as you are, and we do what we can to discourage these practices. The information you provide us is only shared with Laura’s Swim Academy & Dinky Divers and we do not share this information with any third parties. In short, we use your personal information only to serve you better. We want you to be comfortable contacting us.
• From time we send out emails to our customers with information that we hope will be of interest. You can choose to unsubscribe to these emails at any time.
• On exceedingly rare occasions we may be obliged to disclose your personal information to third parties, but this is only when we are legally obligated to disclose information or to assist fraud protection and minimize credit risk. We are obliged at the moment to disclose your contact information to the Government’s ‘Track & Trace’ operation should the need arise for the continued safety of our clients.
• Any data sent electronically to us is done by yourself and so entirely your responsibility to keep updated. You are responsible for keeping the password you use to access your Laura’s Swim Academy & Dinky Divers account confidential.

• We reserve the right to update our terms and conditions from time to time, and the amended version will be posted on our website and will take effect immediately. If deemed necessary, the amended terms and conditions will also be emailed to customers.
• By using our website, and booking classes, customers are agreeing to be bound by our terms and conditions.